Future Minutes
Refund Policy

At Future Minutes, we specialize in custom software development, which includes bespoke intellectual property creation, detailed planning, and resource allocation. Because each project is tailored specifically to the client, our refund process follows the terms outlined in the signed Master Service Agreement (MSA) or Statement of Work (SOW).

1. Scope and Applicability

This policy applies to all development, consulting, and deployment services we provide. Refunds or fee adjustments are evaluated on a case-by-case basis and depend on both the project phase and the contract terms agreed upon.

1.1 Custom Software and Project Fees

Most service fees are non-refundable. This includes:
• Discovery & Consulting Fees – covering strategic planning, requirement gathering, and solution architecture.
• Time & Material (T&M) Billing – payment for hours worked by developers or consultants.
• Milestone Payments – payments made upon completion of milestones defined in the SOW.

2. Circumstances for Refund Eligibility

Refunds are considered only when Future Minutes is unable to deliver work as defined in the SOW.

2.1 Project Cancellation During Discovery Phase

If the client cancels the project after discovery but before development:
• Discovery Phase fees are non-refundable.
• Any pre-paid development fees may be refunded, minus administrative or resource allocation costs.

2.2 Material Breach of Contract

If Future Minutes is in material breach of the SOW and fails to correct it within the contract-defined timeframe, a partial refund for the undelivered portion of the milestone may be negotiated.
Note: Client-side changes in vision, strategy, or internal circumstances do not qualify for a refund.

3. Exclusion: Client Delays and Non-Cooperation

If a project is delayed or halted due to missing client inputs, approvals, access, or communication, completed work remains billable and non-refundable.

4. How to Request a Refund or Dispute a Charge

All refund or dispute requests must be made in writing to your assigned Project Manager or emailed to:
Email: service@futureminutes.com
Subject: Refund Request / Billing Dispute – [Project Name]
Include the reason for your request along with references to the applicable SOW or MSA clauses. Our billing team will review the request within 10–15 business days.

5. Modifications to This Policy

Future Minutes reserves the right to update this Refund Policy at any time. Any revisions will appear with an updated “Last Updated” date on this page.

Contact Us

For questions regarding this Refund Policy:
Email: info@futureminutes.com